☝️ Due to legal requirements to ensure data is only accessed or deleted by the true owner, only you, as the account owner, can delete your account—it's not possible for us to remove your account on your behalf.
You can delete your account from your profile on the Web app: https://app.zeplin.io/profile/account
If you’re on a paid plan, you need to cancel your subscription before deleting your account. When you cancel your subscription, your account will be set to downgrade to the Free plan at the end of your billing cycle. If you don’t want to use your plan until then and want to delete your account right now, you can contact us at email@example.com.
If you're on the Organization plan and you're the owner of the Organization, even if your Organization is cancelled completely, Zeplin keeps the Organization in suspended status in case you or Organization admins may want to reactivate the Organization later on. In this case, your suspended Organization needs to be deleted completely before you delete your account. You can contact us at firstname.lastname@example.org to delete your Organization.
What happens to your personal data when your account is deleted?
- All your personal identifiable information (PII) such as emails, and usernames will be unlinked and deleted from anywhere they are used.
- You will be unsubscribed from all the marketing, and transactional emails, immediately.
- You will be removed from the projects that you are a member of.
- You will be removed from the styleguides that you are a member of.
- If you're the member of an Organization, you should leave the organization first to be able to delete your account.
What happens to the projects, screens, styleguides, notes and other resources I've added?
Because projects and styleguides have more than one member by nature, they will still be available for other members to access. Removing these resources isn't possible for other members to be able to continue using Zeplin. However, Zeplin completely unlinks your personal information from these resources.
If you want your project-related resources to be completely purged, please make sure that the project has no members in it, and then contact us at email@example.com.
What happens to backups and access logs? Is Zeplin able to delete all of them?
Sadly, we're not able to delete all backups and logs. Database backup, logging tools and technologies aren't quite there yet to retrieve the personal information for a single user, delete it and record it back.
We're constantly working on improving our backup and logging pseudonymization, but some of your PII data will be backed up as an un-liked stage on Zeplin's end. All backups and logs have a retention date of 3 years though. In 3 years, even your anonymous data will be completely removed.