Members with an Owner or Admin role can access and edit their workspace profile, workspace settings, and billing information.
Click the profile icon on the top and select your workspace.
From the Workspace Members page, you can click the "Settings" button on the top right to access the workspace profile.
From the Workspace tab, you can rename your workspace and change the workspace avatar. To change it, hover over the profile icon and click on the “Update” button.
On the same tab, under the Workspace settings section, you can manage who can add a member with a paid role or change a member's role from free to paid.
Click the “Billing” tab to access your Workspace subscription information like number of paid seats left, credit balance on your account and next renewal date.
You can also update the billing email, invoice details and credit card information while browsing your previous invoices.
Can't access workspace due to suspended
This issue might be related to your workspace being suspended due to failed payments. On the annual plans, if there is a failed payment due to additional seats added within the billing cycle, the subscription is suspended automatically after 5 failed attempts.
You see a banner says that “Due to a failed payment, your workspace has been suspended. Please update the payment information to re-activate the workspace.”.
In order to activate your workspace, you need to complete the payment. You can update your credit card information from your Billing page.
For any further questions, you can always contact us at firstname.lastname@example.org.