How can I cancel auto-renewal?
All Zeplin subscriptions auto-renew by default. Depending on which billing cycle you selected, you will be charged on a monthly or annual basis, using the default payment on file, unless you cancel your subscription.
If you’re looking to prevent auto-renewal, make sure to cancel your subscription before the renewal date. You can check your plan’s upcoming renewal date under the billing tab in the Team, Organization, or Enterprise settings page, or the billing tab in your profile if you’re on the older Starter or Growing Business plan.
💁 When you cancel your subscription, your plan will be set to cancel at the end of your current billing cycle. Your projects and styleguides under your workspace will be archived automatically once your subscription is canceled. You can resubscribe at any time and active your archived projects and styleguides.
Can I get a refund?
Zeplin does not offer refunds for the cancellation of any subscriptions (Section 7. Payments and Subscription in our Terms).
I canceled my subscription, can I still get a refund?
When you cancel your subscription, it will remain active until the end of your current billing cycle. At this time, there are no refunds available.
I downgraded my subscription from Growing Business Plan to the Starter Plan, what will happen to the money I paid?
When you downgrade your subscription, the prorated amount of the remaining time of your initial plan will be added to your account as a credit and will be used for the next payment of your new plan. No downgrade refunds are available at this time.
I paid for the entire year, we were on the annual billing cycle but now I changed it to the monthly billing cycle. Do I get a refund for the price difference?
If you change your billing cycle, the prorated amount of the remaining time of your annual plan will be added to your account as a credit and you’ll be billed monthly from now on. The credit will be used for the next payments. There will be no downgrade refunds.
☝️ If something unexpected happened (see cases below), contact us at email@example.com. We’ll be happy to investigate further.
I didn’t subscribe, but I was still billed
Please first check if someone you know subscribed with your credit card info. If you think your credit card has been used without your authorization or if you don't have an account and need help, contact us at firstname.lastname@example.org with the payment details such as the amount billed and the expiration date, and the last 4 digits of your credit card. We’ll be happy to look up a subscription tied to your payment method.
I canceled my subscription but I was still billed
You can check if you’re still subscribed to a personal or a team plan under the billing tab in your profile or the billing tab in the Team, Organization, or Enterprise settings page.
From there, you will see if you have an active subscription or if it’s set to be cancelled at a later date.
I was billed twice a month
It’s possible there is another Zeplin account subscribed with the same payment details or you made some upgrade to your original subscription. We’d love to investigate if you can share the payment details with us at email@example.com.
☝️ For those on the deprecated Starter, Growing Business, and Company plans, Zeplin is not able to offer refunds.