All Zeplin subscriptions are auto-renewed by default. Your subscription renews automatically depending on your selected billing cycle, monthly or annual. When it renews, the credit/debit card on file will be charged.

If you’re looking to prevent auto-renewal, make sure to cancel your subscription before the renewal date.

You can check your plan’s upcoming renewal date from the Billing tab under your profile: https://app.zeplin.io/profile/billing. Follow this article for more details on how to cancel your subscription: Canceling your subscription.

When you cancel your subscription, your plan will be set to be canceled at the end of your current billing period. The projects and styleguides under your account will be archived automatically once your subscription is canceled. Archived projects are stored in the cloud and remain confidential. You can resubscribe at any time and activate your archived projects and styleguides.

You can check your plan's upcoming renewal date under the Billing tab on your workspace's Settings page. Follow this article for more details on how to cancel your subscription: Canceling your subscription.

When you cancel your subscription, your plan will be set to be canceled at the end of your current billing period. The projects and styleguides under your workspace will be archived automatically once your subscription is canceled. Archived projects are stored in the cloud and remain confidential. You can resubscribe at any time and activate your archived projects and styleguides.

Zeplin does not offer refunds for canceling subscriptions (Section 7. Payments and Subscription in our Terms).

When you cancel your subscription, it will remain active until your current billing cycle ends. At this time, no refunds are available.

When you change your subscription, the prorated amount of the remaining time of your initial plan will be added to your account as a credit and used for the next payment of your new plan. No refunds are available for downgrading a subscription.

If you change your billing cycle, the prorated amount of the remaining time of your annual plan will be added to your account as a credit. You'll be billed monthly from now on, and the credit will be automatically used for future payments. No refunds are available for downgrading a subscription.

Please first check if someone you know subscribed with your credit card info. If you think your credit card has been used without your authorization, or if you don't have an account and need help, contact us at support@zeplin.io with the payment details, such as the amount billed and the expiration date, and the last four digits of your credit card. We'll gladly look up a subscription tied to your payment method.

You can check if you're still subscribed to any plan under the Billing tab in your profile. From there, you will see if you have an active subscription or if it's set to be canceled at a later date.

It’s possible there is another Zeplin account subscribed with the same payment details or you made an upgrade to your original subscription. We'll gladly investigate if you can share the payment details with us at support@zeplin.io.

When you transfer the ownership of your subscription to a Basic plan to another user, Zeplin continues to charge the credit/debit card on file. You'll have no control over the Billing page after transferring the subscription. So, if you don't want to get charged on the current credit card, you can update the credit card before transferring your subscription.

When you transfer the ownership of your workspace to another member, Zeplin continues to charge the credit/debit card on file. After the transfer, Zeplin automatically assigns you as an Admin in the workspace. If you don't want to be charged on this credit card, you can update it from the Billing tab of the workspace's Settings page. Zeplin will charge the updated credit/debit card for the payments of the next invoices.

Zeplin's pricing for the Advanced, Team, Organization, and Enterprise plans is seat-based. When you add seats to your workspace, Zeplin calculates the prorated amount of those seats until the next billing day and charges you accordingly. If you're on the annual billing cycle, you’ll be billed a prorated amount at the end of the month. If you're on the monthly billing cycle, you'll see the prorated amount in your next invoice.

For example, if you have 3 seats on the monthly Advanced plan and add one more seat in the middle of the month, your next invoice will include the total price of 4 seats plus the prorated amount (1/2 of the full price) of the additional seat.

Zeplin supports the following credit/debit cards: