All Zeplin subscriptions auto-renew by default. Depending on which billing cycle you selected, you will be charged the monthly or annual subscription fee by using the payment information on your Billing page until you cancel your subscription.
To avoid being charged for the next billing cycle, make sure to cancel your subscription right before the renewal date. You can check the date your plan will be renewed from the billing tab in your profile on the Web app.
When you cancel your subscription, your account will be downgraded immediately to the Free plan. Your projects will be archived automatically as the Free plan offers only 1 project. You can activate them at anytime, as long as you have a subscription with enough project slots.
☝️ Archived projects are still stored in the cloud, but they're not accessible to you or your teammates.
Can I get a refund?
In most cases, it’s not possible to receive a refund for the cancellation of a Starter Plan, Growing Business Plan, Organization Plan or Enterprise Plan subscriptions (Section 7. Payments and Subscription in our Terms).
However, if something unexpected happened (see cases below), contact us at firstname.lastname@example.org. We’ll be happy to investigate further.
I didn’t subscribe, but I was still billed
Please first check if someone you know subscribed with your credit card info. If you think your credit card has been used without your authorization or if you don't have an account and need help, contact us at email@example.com with the payment details such as the amount billed and the expiration date and last 4 digits of your credit card. We’ll be happy to look up a subscription tied to your payment method.
Canceled my subscription but I was still billed
You can check your personal subscription status from your profile, in the Billing tab. Under Plan Details:
- If it shows you’re on the Free Plan, it means you are not subscribed to one of the paid plans. It’s possible that you are subscribed to one of the team plans (Organization or Enterprise)—you can check this from the billing tab under the settings in the Organization dashboard. To cancel your team plan subscription, contact us at firstname.lastname@example.org.
- If it shows you’re on the Starter Plan or Growing Business plan, it means your subscription is still active. You can cancel it from your profile. Make sure that you see the confirmation window to verify that you’ve canceled successfully.
I was billed twice in a month
It’s possible there is another Zeplin account subscribed with the same payment details. We’d love to investigate if you can share the payment details with us at email@example.com.